Anyone with a physical salinity probe that is defective qualifies for the exchange. Digital Aquatics has a standard warranty policy that states we do not cover second hand equipment. However for this one probe for a limited time we will be waiving the second hand exclusion in the interest of simplicity and faster support. ALL exchanges will require a few steps as outlined below. Because we’re breaking standard warranty and RMA guidelines in an attempt to make this process quick and easy, we are unable to deviate from this process in anyway.
There are some customers that have already sent probes in under warranty and have been waiting for the exchanges to start. We will be taking care of those exchanges as well. If you want to email and request a status update please feel to do that, and make sure to include your RMA number for the fastest response!
When will DA start taking probes?
We will start taking probe shipments on Monday January 31st.
Option 1 (This option is for customer that feel more comfortable with an RMA number.)
1) Email support and get an RMA number for your exchange. This will require you to submit your name, address and contact info. We’ll then send you the shipping address and an RMA number.
2) Package up your probe and send it in. (see shipping details below)
3)Once the probe arrives we will return a new salinity probe.
Note: Probes will be return shipped in the order they are received as production volume allows.
1) Package the defective salinity probe in a box and be sure to include all of your shipping and contact info in the package. (see shipping details below)
2) Once the probe arrives we will return a new salinity probe.
3) Probes will be return shipped in the order they are received as production volume allows.
**IF YOU WOULD LIKE THE TRACKING NUMBER SENT TO YOU YOU MUST INCLUDE YOUR EMAIL ADDRESS IN THE SHIPMENT!!!**
The tracking info will come direct from the UPS shipping system. Our support team will be unable to field individual tracking number request for shipped probes.
-The physical probe MUST be sent in to Digital Aquatics!
-It is the customer’s sole responsibility to insure the package arrives at Digital Aquatics.
-Packages that are lost or delayed and have no proof of deliver will not be replaced by Digital Aquatics.
-We suggest that customers take whatever steps they feel comfortable with to insure we receive the package and that it can be tracked or verified.
-All return shipments will be shipped via UPS ground, expedited return shipping is at the customers expense and can be requested.
-Digital Aquatics will only replace probes where a physical probe is sent in.
-We are not able to cross ship or ship in advance of receiving a returned probe.
Please contact Digital Aquatics support with any questions. Please note because of the scale of this exchange we will not be able to take special requests outside these guidelines.
Digital Aquatics branded accessories and probes.
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