MyReef update for Windows 10 will not work with Windows 10

rgf1046
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MyReef update for Windows 10 will not work with Windows 10

Postby rgf1046 » Wed Nov 30, 2016 12:40 pm

Since I purchased the Reefkeeper with SID I have been unable to get the Myreef software to run on my Windows 10 computer, rendering the SID useless. I tried the .net fix to no avail. They other day I was instructed to try the new update for Windows 10. I deleted the previous install, as well as all the related files and did the new install. Now when I try to open the program nothing happens. I double click on the shortcut, and the pointer spins for a second or 2 but nothing happens. I can see the Myreef "fish" logo in the system tray on the task bar, but as soon as I hover over it, it disappears. I have re-installed it twice with the same result, along with numerous computer restarts. Any ideas to get this software working?

jrlafrance
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Re: MyReef update for Windows 10 will not work with Windows 10

Postby jrlafrance » Mon Jul 03, 2017 10:52 pm

I'm setting MyReef up again on a Windows 10 laptop, and I'm having the exact same issue the previous poster talked about. I'm surprised that there was no solution posted. Is there a solution to this problem?

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ScottyS
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Re: MyReef update for Windows 10 will not work with Windows 10

Postby ScottyS » Tue Jul 04, 2017 6:37 am

I too can't get MyReef to run. I just purchased the Archon and need to update the firmware on my old PB4s.
MyReef installation created a Digital Aquatics folder in my Documents folder with the firmware hex files, but MyReef wont run.
It seems to load; puts a tiny fish icon in my system tray, but no program window opens, then the tiny fish icon disappears.

Running Windows 10 ver. 1703 64 bit on a Surface Pro3 Intel core i7.

Anyone have any suggestions?

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n2585722
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Re: MyReef update for Windows 10 will not work with Windows 10

Postby n2585722 » Wed Jul 05, 2017 1:11 pm

myReef will not work on the surface. I have one and Eric sent me several different version to try. I never got it to work on the surface. It works on my HP laptop running windows 10. It also works on a HP all in one running windows 10. Why do you need to update a PB4? I think the Archon works with them just fine. Are you having an issue with them on the Archon?
thanks,
Danny

jrlafrance
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Re: MyReef update for Windows 10 will not work with Windows 10

Postby jrlafrance » Wed Jul 05, 2017 1:19 pm

I'm running MyReef on a Dell laptop and have applied the .NET fix. However, when I double click the icon on my desktop, the cursor shows it's thinking for a couple of seconds, then nothing happens. The icon for MyReef is on the task bar, but like the previous poster stated, once I hover over it, it disappears. I've tried running the compatibility test with different versions and can't get that to work right either. I've used this system for several years, off and on, and every time I make a change to my technology, there are big issues getting back on track...its frustrating.

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n2585722
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Re: MyReef update for Windows 10 will not work with Windows 10

Postby n2585722 » Wed Jul 05, 2017 6:37 pm

Are you installing 2.0 build 82? I have that version running on a HP pavilion laptop running Windows 10. If so I am not sure what the issue is. It may be the same reason it does not work with the Surface tablet.
thanks,
Danny

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n2585722
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Re: MyReef update for Windows 10 will not work with Windows 10

Postby n2585722 » Wed Jul 05, 2017 6:46 pm

I guess I do not have the latest I will install and see what happens.
thanks,
Danny

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n2585722
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Re: MyReef update for Windows 10 will not work with Windows 10

Postby n2585722 » Wed Jul 05, 2017 7:03 pm

OK, to make sure I downloaded the latest version on the website and installed. It runs Ok on the HP laptop. It is build 83.
thanks,
Danny

jrlafrance
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Re: MyReef update for Windows 10 will not work with Windows 10

Postby jrlafrance » Thu Jul 06, 2017 6:16 pm

So, that's it? It works on your laptop so no further help? I'm not sure how a different manufacturer would make a difference in functionality, but there has to be another setting that needs to be changed in order to get this to work. I have 2 laptops and I can open version 82 to open on the other laptop, but it won't recognize the SID and it gets the .NET framework error. I click continue at the error message, but the software still isn't running correctly. I understand that this hardware is old and DA would like everyone to migrate to Archon, but the old stuff should still work, and I feel like I'm getting the brush-off.

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n2585722
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Re: MyReef update for Windows 10 will not work with Windows 10

Postby n2585722 » Fri Jul 07, 2017 12:07 pm

I am not a Digital Aquatics employee and have no control over software releases. Have you contacted DA support. You will have to get in touch with them on this.
thanks,
Danny

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EuroDriver
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Re: MyReef update for Windows 10 will not work with Windows 10

Postby EuroDriver » Wed Sep 20, 2017 2:18 pm

FWIW, I just downloaded the latest version of MyReef 2.0 and got it to work on everything except my Dell laptop. For some reason, I have never been able to get MyReef to work on any of the Dell laptops I have owned.
My $3 fish ate my $100 fish...

jschottenfeld
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Re: MyReef update for Windows 10 will not work with Windows 10

Postby jschottenfeld » Sun Nov 12, 2017 12:41 pm

Downloaded latest version on 11/12/17....still won't run on my Surface running windows 10.
Same issue as others. Program tries to open and then closes from the tray.
Very frustrating.

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n2585722
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Re: MyReef update for Windows 10 will not work with Windows 10

Postby n2585722 » Sun Nov 12, 2017 4:55 pm

They are still working on the Surface issue. It will come up in safe mode on the Surface so some other driver that is loading is causing the issue.
thanks,
Danny

jschottenfeld
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Re: MyReef update for Windows 10 will not work with Windows 10

Postby jschottenfeld » Sun Dec 03, 2017 8:06 pm

Just restarted my Surface in Safe Mode and that worked.
Now all that I have to do is memorize the 48 numeral bit locker code to enter safe mode and I'm golden!

This is just not right.

jschottenfeld
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Re: MyReef update for Windows 10 will not work with Windows 10

Postby jschottenfeld » Sun Dec 03, 2017 8:07 pm

BTW...Danny my frustration is not meant for you, it's meant for DA.


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